Shipping policy
SHIPPING POLICY
Thank you for shopping with Hobby Plug. We take care when packing and shipping trading cards, collectibles, sealed products, and other hobby merchandise.
ORDER PROCESSING
Orders are processed as quickly as possible. Processing times may vary during new product releases, holidays, special events, periods of high order volume, or other circumstances outside our control.
Orders placed on weekends or holidays may begin processing on the next available business day.
SHIPPING RATES & DELIVERY
Available shipping methods and shipping charges are displayed at checkout based on the items in your order and the delivery destination.
Delivery estimates provided at checkout or by a shipping carrier are estimates and are not guaranteed by Hobby Plug. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery times.
TRACKING
When tracking is available, tracking information will be provided after your order has been prepared for shipment.
Please allow time for the carrier’s tracking system to update after a shipping label has been created.
SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please contact us as soon as possible if you notice an error in your shipping address. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made after an order has been processed or shipped.
Hobby Plug is not responsible for delivery issues resulting from an incorrect or incomplete address provided by the customer, except as otherwise required by applicable law.
DAMAGED PACKAGES
Please inspect your order when it arrives. If an item arrives damaged, please contact us as soon as possible at hobbyplugnj@gmail.com.
Please include your order number along with clear photographs of the item, shipping box or mailer, packing materials, and any visible damage. Please keep the original packaging while the issue is being reviewed.
We will review the situation and determine the appropriate next steps.
LOST, DELAYED, OR MISSING PACKAGES
If your tracking information shows an unusual delay or your package appears to be missing, please contact us at hobbyplugnj@gmail.com and we will assist with reviewing the shipment information and, when appropriate, contacting the shipping carrier.
If tracking shows a package as delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the carrier’s tracking information. You may also need to contact the shipping carrier for additional delivery details.
PREORDERS
Products sold as preorders will ship when the applicable product becomes available to us and is ready for fulfillment. Manufacturer, distributor, or release-date changes may affect expected availability.
If an order contains both preorder and in-stock merchandise, fulfillment timing may depend on the products included in the order and the shipping method selected.
COLLECTIBLE MARKET VALUES
Changes in the market value of trading cards, sealed products, or other collectibles while an order is in transit do not qualify an order for cancellation, return, refund, exchange, or price adjustment. Please see our Return and Refund Policy for additional information regarding final-sale products.
CONTACT US
If you have questions regarding the shipment of your order, contact:
Hobby Plug
118 S Main St
Forked River, NJ 08731
Email: hobbyplugnj@gmail.com
Nothing in this Shipping Policy is intended to limit any rights or remedies available to customers under applicable law.